These Terms and Conditions ("Terms") govern the use of taxi and transport services provided by Arugam Bay Taxi ("we", "us", or "our"), operating from Main Street, Arugam Bay, Eastern Province, Sri Lanka. By making a booking — through our website, by phone, via WhatsApp, or in person — you confirm that you have read and agree to these Terms.

Questions before booking? Contact us at [email protected] or +94 71 709 8891.

1. Bookings & Confirmations

How to book

Bookings may be made via our online booking form, by phone, or by WhatsApp. A booking is not confirmed until you receive written or verbal confirmation from us with your driver's details and agreed fare.

Accurate information

You are responsible for providing accurate pickup and drop-off addresses, travel dates, times, and contact details. We are not liable for delays or missed connections resulting from incorrect information supplied at the time of booking.

Advance notice

We recommend booking at least 24 hours in advance, especially for early-morning departures (such as Yala safaris), airport transfers, and peak-season travel (May–September). Last-minute bookings are accepted subject to driver availability.

2. Pricing & Payment

Fixed fares

All fares are agreed and confirmed before travel. We operate on a fixed-price basis — there is no meter, and no additional charges will be added after the fare has been agreed, except as noted below.

Currency and payment

Fares are quoted in US Dollars (USD) and may be settled in USD or the equivalent in Sri Lankan Rupees (LKR) at the agreed rate. Payment is typically made in cash to the driver at the conclusion of the journey.

Additional costs

Quoted fares cover the agreed route only. Tolls, national park entry fees, safari jeep fees, and parking charges — where applicable — are the passenger's responsibility unless explicitly included in the quoted fare.

Waiting charges

For day tours and safari trips where the driver waits, the fare agreed at booking includes reasonable waiting time as discussed. Extended waiting beyond the agreed period may incur an additional charge, which will be communicated to you in advance.

3. Cancellations & Changes

More than 24 hours before pickup: Full cancellation with no charge.
Less than 24 hours before pickup: A cancellation fee may apply to cover driver preparation costs. We will advise the amount at the time of cancellation.
No-show at pickup: If you do not show up at the agreed time and location without prior notice, the full fare may be charged.
Cancellation by us: In the rare event we must cancel (e.g., vehicle breakdown, driver emergency), we will notify you immediately and arrange an alternative driver or provide a full refund.

Changes to bookings

Changes to pickup time, date, or route must be communicated as soon as possible by phone or WhatsApp. We will accommodate changes where operationally possible and will advise if a fare adjustment is required.

4. Passenger Conduct & Liability

Passenger responsibility

Passengers are expected to behave respectfully toward the driver and other passengers. We reserve the right to refuse service or terminate a journey without refund where a passenger's behaviour is unsafe, abusive, or disruptive.

Seat belts

All passengers must wear seat belts where fitted. Passengers travelling with infants or young children are responsible for providing and fitting an appropriate child seat.

Luggage and belongings

We carry luggage on a goodwill basis. Arugam Bay Taxi is not liable for any loss of or damage to luggage or personal items during transit. Passengers are advised to ensure their belongings are adequately insured.

Limitation of liability

Arugam Bay Taxi is not liable for delays caused by traffic, road conditions, weather, or circumstances beyond our control. We are not responsible for missed flights, connections, or consequential losses arising from journey delays.

5. Governing Law

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from these Terms will be subject to the jurisdiction of the Sri Lankan courts.

We reserve the right to amend these Terms at any time. The current version is always available on this page, dated with the most recent revision. Continued use of our services after any change constitutes acceptance of the revised Terms.

Contact

Email: [email protected]
Phone / WhatsApp: +94 71 709 8891
Address: Main Street, Arugam Bay, Sri Lanka

See also: Privacy Policy · Cookie Policy

Terms & Conditions