Arugam Bay Taxi ("we", "us", or "our") operates the taxi and transport service at arugamtaxi.com, based in Main Street, Arugam Bay, Eastern Province, Sri Lanka. This policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over your data. By making a booking or using our website, you agree to the practices described here.

Questions? Contact us at [email protected] or +94 71 709 8891.

1. Information We Collect

Booking information

When you submit a booking request we collect your name, phone number, email address, pick-up and drop-off locations, travel date and time, and number of passengers.

Enquiry and contact data

If you contact us via our website form, WhatsApp, or email, we retain your message and contact details in order to respond to you.

Technical data

Standard web server logs may include your IP address, browser type, referring page, and pages visited. This data is used for security and site performance only.

Cookie data

Our website uses cookies for session management and, if enabled, anonymised analytics. See our Cookie Policy for full details.

We do not collect payment card details. Payments are settled in cash or arranged directly with the driver.

2. How We Use Your Information

Processing your booking — to confirm your journey, coordinate the driver, and send you booking confirmation.
Service communication — to contact you by phone, WhatsApp, or email with pickup times, driver details, or booking changes.
Service improvement — aggregated, anonymised data may be used to improve our website. We do not use personal data for automated profiling or marketing without your explicit consent.
Legal compliance — we may retain or disclose data where required by Sri Lankan law or by a legitimate legal request from a public authority.

3. Data Sharing

We do not sell, rent, or trade your personal information. Sharing is limited to what is necessary to operate our service:

Your assigned driver — receives your name, phone number, pickup location, and travel details strictly to complete your journey.
WhatsApp (Meta) — if you contact us via WhatsApp, your messages are processed by Meta under their own privacy policy.
Web hosting — our hosting provider processes data under a data processing agreement in order to deliver our website.
Google Analytics (if enabled) — collects anonymised usage data. You can opt out via your browser's cookie settings or Google's opt-out tools.

4. Data Retention

Booking and enquiry records are retained for up to 24 months after your booking date, then securely deleted. Technical log data is typically retained for no more than 90 days.

5. Your Rights

Depending on your location, you may have the following rights. To exercise any of them, contact us at [email protected].

Access — request a copy of the personal data we hold about you.
Rectification — ask us to correct inaccurate or incomplete information.
Erasure — request deletion of your personal data, subject to any legal retention obligations.
Objection — object to processing of your data for certain purposes, including direct marketing.

6. Changes to This Policy

We may update this policy from time to time. The revision date at the top of the page always reflects the most recent version. We encourage you to review it periodically.

Contact

Email: [email protected]
Phone / WhatsApp: +94 71 709 8891
Address: Main Street, Arugam Bay, Sri Lanka

See also: Terms & Conditions · Cookie Policy

Privacy Policy